Rancho Santa Fe Security Systems

One month after coming to my house to give me an estimate to install video surveilance and no estimate yet. And I phoned the gentleman who came by about a week ago to remind him and still nothing. FYI no need to apologize or reach out to me.

My mother had a rancho Santa Fe alarm system installed into a home she owned, over 25 years ago. I bought the home from her and the alarm system wasn't working. She had since passed away. The bill was never in my name. I have paid the bills, in her name, since she had passed away. And many times told this company that my parents are dead, and that we do not have service connected. Their technicians had to help me disconnect the service when it was malfunctioning. Years ago. When my mother was still alive. It is traumatizing to have a company continue to call and harass you send you bills for your mother, when you see grieving her loss. I'm shocked they can not note the account "deceased". They are rude.

I lived in the San Diego area when using the services of RSF security and have since moved to NC.

I just want to acknowledge a security officer by the name of Aviv (didn't get his last name) who i ran into today while shopping at the Encinitas Ranch town center mall. I was being pestered by an aggressive indicidual and Aviv helped intervene on my behalf and resolve the situation.

Worst company ever!!!! If I could give ZERO stars I would! We have been customers for 20 years and had to deactivate our system due to not needing it. Little did we know it clearly was never deactivated. Called on a weekend because the alarm was going off and no code, taking out the battery, undoing wires was working. Chad answered the phone and demanded cash only for any help laughed at my elderly mother who was trying to fix it panicked and crying. I called them being hours away from be able to bring cash pleading for help and he laughed at me and said well your not a customer anymore we can't help you without cash! I offered my debit card or credit card to which he laughed again and started yelling at me what do you want me to do?! What do you want me to do? Over and over again! My mother is crying I'm panicked and still alarm is going off and Rancho Santa Fe Alarm is to blame and they are just laughing at us. He said looks like you're going to have to call Monday...thank you so much chad and Rancho Santa Fe Security you win for the worst customer service EVER I will go to every length possible to make sure everyone knows about this!

RSF Security and its team of professionals are THE BEST! I have been a loyal customer for 16 years and every single time they are absolutely wonderful. Don't believe any negative reviews on here because I have had so many great experiences with Mark the Manager, Jonathan in Service, Ron the Technician, and Mary the dispatcher. They are a family run operation and actually care about their customers. Your Home or Business Security should be of utmost importance to you and you can rest assured you are in good hands with RSF Security. Richard B. Encinitas Homeowner and Business owner.

I have been a customer for over 20 years and they were great. Now they don't respond to alarms and when I asked for a quote Monica came out after several calls then spent and hour of my time then never sent me a quote. I have tried to cancel as I don't have a contract and she doesn't return calls! Don't wast your time ADT is much better

We have a large, smart home that is very complicated and Ron knows exactly what he is doing and then some. He was professional, accurate, friendly, etc. etc. In fact, we thought he was the owner because he was so knowledgeable .
His helper, Jet, was also polite and both worked tirelessly to ensure the job was done correctly. I would highly recommend this company and I rarely write reviews.

I'm stumped by the less-than reviews-- these guys are the best. Locally owned we've been customers for 25 years. Most recently we moved into a home with an existing system. RSF Security came out, totally updated everything, got it up and running. They didn't try to up sell us on fancy new equipment, nor diss the company who installed the system. Very professional. Monthly monitoring is reasonable. They are reliable, available, dependable, and know every aspect of the business. Their technicians (especially Ron!) are neat, patient, professional and know what they're doing. They take good care of their customers!

I have been a client since 2002. Even had an actual burglary. I was called and the police were at my home before I was. Rancho came to my home and fixed the system that the burglar had slammed off the wall the same day.
I highly recommend them. Now I am a single mother and I sleep well at night knowing my alarm is on every night.