Ranch House Veterinary Services

We have had such great experiences with everyone here.
Having these services have relieved stress from cookie and us!
We have been given alternatives that have helped cookie and never felt pressured to do anything.
Cookie loves the treats given as well as kitty kitty and kitty meow meow.
Cookie has been turned away from other vets based on her anxiety and not calming down. Dr. Stewart and her staff have always been so patient. They also give the other animals attention while examining cookie. They do not seem annoyed by cookie like other vets have and call he sweet nick names!
We appreciate everyone here and recommend them to anyone with animals, especially high anxiety ones

I haven't written a Yelp review in 4 years, but my experience with Ranch House was so frustrating I felt the need to come out of retirement. I first called Dr. Stewart due to my cat having some *bathroom* issues.

To start with the good - Dr. Stewart was very sweet with my cat and made him feel very comfortable. Her demeanor made me feel comfortable as well as he hadn't been to a vet in MANY years and I wasn't sure how he'd react.

Now the rest - On the first visit, Dr. Stewart & her team forgot 3 things: their x-ray machine, a thunder blanket, and specialty litter needed for collecting samples. Each time Dr. Stewart's assistant went back to the car, she arrived back with another "oopsie". It was bizarre and they didn't seem prepared, but oh well.

Next, Dr. Stewart arranged a call with me to go over my cat's results from the first visit. She never called. After following up, we arranged a second call. She did not call again. Finally on the third try, we connected. She administered new cat food and medication, but had additional concerns and no clear diagnosis.

So, Dr. Stewart requested x-rays. We got the x-rays on the books a little under 1 month after the first visit. I did request a waived house fee due to the team forgetting the x-ray machine on the first visit, which they honored. 1 point to Ranch House for that.

Before taking the x-rays, the RH team started discussing sedation. I reminded them that Dr. Stewart let me know we can try the x-rays without sedation first (mentioned on our first call) and my cat successfully sat for the x-rays without sedation. Another oversight.

That visit was 5+ weeks ago.

I've consistently followed up via phone and text since that second visit. I was told about 3 weeks ago I should have the x-ray results "this evening". Then, finally received another update that Dr. Stewart did receive the x-ray/radiology report a week and a half ago. I requested the report emailed to me - the email is conveniently missing the entire report attachment. I've followed up several times about the missing report and have again been ignored. When calling this morning, Jeanette hung up on me.

I received a refill of my cat's medication (I ordered the transdermal cream, but was given the oral cream instead because why should I expect something with RH to go right). I still do not have a diagnosis for my cat after 2 months. Maybe Dr. Stewart has no idea what's wrong with my cat and prefers to avoid the issue altogether, but after spending thousands with no answers and many mishaps, I'm frustrated. Jeanette blatantly hanging up on a frustrated client is not ok.

I needed a mobile vet because I have an 18 1/2 year old dog and thought it would be better for both of us. It was a horrible experience. She said I can see you love the dog but it's too bad you have neglected him. Not true I'm devoted to him. Said too bad I was so uneducated about dogs and the mobile vet experience. Said my vet should have educated me.

Toby has a heart murmur but she gave him no medication. I think things really started to turn south when I balked at paying $266 to their wellness program and $500 for a chest ex ray for Toby. I wanted to think about the chest ex ray

I tried reporting this to Ranch House but no return calls for a week. I got one message saying they wanted to schedule the next appointment

Dr Stewart was rude and I told her this calmly as she was exiting. It was an upsetting day and I want others to know about this place.

Dr Jennifer Stewart is a brilliant veterinarian and we are so lucky to have her care for our animals. She's highly responsive and truly talented in her field of medicine.

It's taken me a while to write this review only because I haven't really been able to speak about my baby since he's been gone... we all get animals knowing that we will most likely outlive them and the day will come that we will have to say goodbye.
When that day came for me and my baby (Lync) Dr.Stewart was literally heaven sent. I had a 12-year-old blue pitbull who was my whole world, he was the only constant in my life all of my awkward 20s...
when Dr. Stewart and her assistant came in their energy was so amazing and they were so informative and gentle with our broken hearts. My whole family was there to say goodbye to him and she gave us so much time to greave and get our last kisses and cuddles. She was so reassuring that I was making the right decision given my dogs situation. For being something terrible that we have to go through she made it the most peaceful amazing experience! I couldn't have planned it any better... not only was she a ray of sunshine on that very dark day in my life but she personally delivered my babies ashes and gifts to me as well once they came in.
With all of the different veterinary experiences I've had I must say you can tell the difference when someone is truly passionate about what they do. I cannot thank Dr. Stewart and her staff enough! Even the front desk is always so comforting and helpful...Thank you ranch house veterinarian! You are appreciated and won't be forgotten!

Two friends recommended Ranch House Vet to us. I'm so happy we listened because everyone we have emailed, called, and met have absolutely listened to our concerns, communicated what they are doing and what will happen in the future.
We have been high maintenance customers with our new puppy. We have wanted to space out vaccinations, we've called after our puppy hurt his leg after hours, and they even helped with providing last minute motion sickness meds for our road trip.
I am soooo happy that Dr. Stewart and her team are looking out after our puppy, but calming our nerves every step of the way too.

These ladies are amazing! They came to our house to give our two cats and one dog exams. They are prepared and very thorough. With gentle hands they treated our animals as their own. Friendly, professional and efficient. Highly, highly recommend.

Dr. Stewart said that my much-loved cat would pass away within two minutes after the euthanasia fluid was injected into her vein. Thirty minutes later, I was still holding my dying cat in my arms, hearing "It will be any time now." Dr. Stewart had to have her assistant bring back the supplies from the car where they had already been packed(!) and start the process over again--shave another leg and find another vein.

All in all, it took two injections of sedative (the second one given when Cinna was in obvious distress), 6 doses of Propofol, and at least 4 doses of euthanasia fluid (one directly into her stomach). I held my dying cat on my chest for more than an hour before she passed. And when it was over and Cinna was taken from my arms, my sleeve was soaked in blood that had come out of her nose.

If my husband and I had not been afraid Cinna would wake up in terrible pain, we would have asked Dr. Stewart to leave long before the end of this heart-wrenching ordeal. This was one of the most horrible experiences we have ever gone through.

So unprofessional. Got a quite in writing from the veterinarian, then had to call and schedule an appointment. The customer service person had a screaming child in the background and told me another differing amount than what the vet quoted me. I then get a quote via email for yet a THIRD amount, saying "we will schedule an appointment " but I already had one scheduled. I get a corrected quote (second quote sent, fourth different amount) that had incorrect milage charges and then receive a third quote that was higher than the original amount quoted to me by the vet. Another phone call with Amber and her screaming child in the background and they "put my appointment on hold for now, pending record review." I never heard from them again. I have since gone with a much more professional and responsive mobile vet who now sees both my cats. I would never trust my precious babies to someone so u organized.

covid makes ppl not show up. especially this vet. they avoid appointments and it sure seems like this is a part-time hobby that the vet no longer wants to do.